Data Analysis Research @ SAP

Methodology

• Quantitative data analysis using SPSS and compared it with R
• Qualitative data analysis
• Expert reviews (2 UX Researchers)

Project Description

>> Analyzed SAP Services LoB portal and presented the findings to enable stakeholders identify out dated content and improve the usage of the portal with relevant and up-to-date content.

>> Validated knowledge management survey instrument by multivariate analysis of 2 pilot implementations of data from multiple departments and regions, conducted data analysis in SPSS and compared it to R with a publication report in progress.

>> Analyzed the correlation between system usability survey and net-promoter scores (2012-2013) using SPSS to understand the relationship between the KPIs, and overviewed the whole internal tool landscape for the next phase of the project.

Project Details

Collaborated with 2 UX Researchers.