Quantitative UX Research @ SAP

Methodology

  • Quantitative data analysis using SPSS and compared it with R
  • Qualitative data analysis
  • Expert reviews (2 UX Researchers)

Project Description

  • Analyzed the SAP Services LoB portal and presented findings to help stakeholders identify outdated content and enhance portal usage by incorporating relevant, up-to-date information.

  • Validated the knowledge management survey instrument through multivariate analysis of two pilot implementations, incorporating data from multiple departments and regions. Conducted data analysis using SPSS, compared results with R, and the findings were summarized in a publication report.

  • Analyzed the correlation between System Usability Survey (SUS) results and Net Promoter Scores (2012-2013) using SPSS to understand the relationship between key performance indicators (KPIs). Also reviewed the entire internal tool landscape in preparation for the next phase of the project.

  • Collaborated with two UX Researchers.